04 02 E Drive Trip too long error

Anyone solved this problem? What area must the limit switch touch on the limit ramp? I have made adjustments with the limit ramp I am getting the same error the Schindler mrl 002 goes to the last floor for measuring travel then I get this error message 04 02 E Drive Trip too long and elevator does not move.
I tried adjusting the KS magnet with the limit ramp got same error, anyone know how to solve this problem, also put a new switch getting same error. Also had the limit switch touching the limit ramp got the same error, anyone know why? What area must it touch the ramp?