Strange you’re comparing the two now, all of a sudden and out the blue. We are primarily EC Pixel, and I’m hoping vantage keeps it going, I heard rumors it’ll be dead in the next few years, but I hope not. But we also buy Smartrise, not a lot but maybe 20-30%. And I can say I’ve never waited more than 2 hours (and that’s usually at lunch time) usually I get a call back within the hour. I enjoy smartrise text option for support as well we’ve even made appointments with them, so yeah. Kind of crazy to compare two companies in response time when one has 1000x more units in servic, even then like I said, Smartrise response time for us isn’t terrible at all. Do what’s best for your company, but stop making it obvious your either work for Alpha or just don’t know what you’re doing. I hope it’s the latter because if it’s not, then terrible look man.
Smartrise uses a tiered system for their tech support. If you only buy one or two a year, they call you back whenever. So if you were a good installer for them and dropped off, they know you're going elsewhere and put you at the bottom of the list.
