i going to have to bitch because no one else really could give a s#$@! When are these boss and companys going to figure out that they don't know what it is we do. i know there are still some field guy in the office and feel lucky that you have a guy that understand what the heck your even talking about. most of the feild guy that we have that went into the office have been taking over by the "DARK SIDE" the have pretty much got rid of anyone who gives a crap about customer service and quality of work, all i ever hear is did you call tech support? did you call the "field engineer"? nope can't have another guy come help you, all the help you need is on the phone! i see if we have a book! ok so now i am working in a basment with no phone and i can't tap the phone line to call out because of some dumb phone system! i have read the books, tech support only seam to call you back after you have left for the day or on a different job, the engineer yeah good luck getting him on the phone and if you do not a lot of help unless you get the right guy that knows your equipment. But then you get the phone call..."why did it take that long to fix that elevator?" i have not been in this trade very long 12 years. but man have things changed, WHY was having coffee on friday mornings when we did time such a bad thing? more elevators got fixed in that hour!!!! i could go on and on, i love working on elevators and troubleshoot, its great when you can go in and give a guy a hand and get a troubled elevator running.
