jkh, answers to your questions:
>Are you an elevator mechanic or a facilities manager?

I'm in construction mgt and am assisting the facilities managers with this problem. My office put this elevator in, it has never worked right, the warranty is over. The mfr is offering to help, but their help didn't get it working right when they were in charge during the warranty period. Then they took the load weighting device off and quit trying to fix it at the end of the warranty period.

>I recommend you talk to one or all of the following;
>Your elevator service provider,

Check. We are obligated to get him the service tool. $10K from the manufacturor. (New elevator - it was got after his contract was put in effect)

>A local elevator inspector,
I'll try to get DPW to do that

>An elevator consultant,
Do you know any good ones that would service Southern Georgia?

>The AHJ for your area.
Good idea. I suggested it to DPW