Hello all. Thanks for the excellent information and advice.

As for what actual equipment we have, here's all I can offer for now: Otis said there is no single model number as each piece is separate. The controller is a 10 Use CLS and the door operator is an AT 400.

Sorry, best I can do.

Showing my ignorance here, but what exactly do you mean when you say "use a non proprietary supplier?" I mean, I know what the words mean but not how to go about it. We're in New England, a couple of hours from Boston. Are there particular companies you could ... not recommend necessarily, but mention as potential alternatives to Otis?

Thanks,

BM