I am new to this site but I appreciate the commet made by Broke Sheave on 7-14-12. Because thats the position I'm in. Kone removed from a job and the company I'm with jumping on their misfotune. My problem is programing these phones. When a call is placed from the elevator, a lady awnsers very rudely commeting this phones are no longer being monitured. These phone are no more than a call button and a speaker connected through a ribbon cable. Any input appreciated.