It turned out to be the parameter was not on, afterall
I was informed by a Kone tech, that you have to turn power off after setting parameters for it to take. Pressing accept does not work.
The parameter read "1" when we got there.
Once we turned power off, the car went on fire service due to a broken wire from a smoke relay. We repaired that and reset the fire service switch.
Anybody else know about this?