Very interesting discussion. The big companies don't care about troubleshooters anymore. 3/4 of the mechanics I worked w/ at the big "O" couldnt troubleshoot a broken p.b. These mechanics would call me for the simplest problems, it blew my mind. Yet when I told them I needed to be paid a little bit more than the other so called mechanics I was told "no." Why? because they have Otis rolle, their tech support. Laughable. So thats why im at an idependent. Unfortunately this is the worse run co. i've ever seen. So my eyes are focused on the bigger picture, in a different state. Vic you are a wealth of knowledge. Thank you.