KPIs are Key Performance Indicators....ie the time taken to do maintenance tasks (and whether you complete them in "time") + how many callbacks etc etc!!!
OK so maybe the KPIs are not that relevant to the humble tech...but they sure are to your supervisors/managers for their pay rises/bonuses

Last edited by kiwinightstalker; 07/09/13 12:08 PM.
I used to be indecisive....now i"m not so sure