I cant agree more. We went from a 3 man shop in 1999 to 60 field guys in 2 cities. Our routes run about 110 hours of maintenance a month. We use a crew to safety test and it does not count as a monthly visit. The least amount of maintenance visit is 1 hour a month 12 times a year. Repair crews...service adjuster...OLD SCHOOL.... and the customers love us while the big guys have full time people trying to retain customers we have a 99.99 retention rate. If it wasn't for building being sold we wouldn't lose anybody......
