alex, what we have been doing is maintenance on callbacks no matter what route you are on, it is the only way we can keep each other off the radar so we don't get the phone call at the end of the of each cycle "YOU DIDN'T GET YOUR VISIT IN, YOUR NUMBERS ARE LOW...."
so yes to answer your question shutdown/callback maintenance is the new norm.
as far as ELITE, i have been set up for "customer training" 2 times in the last year, both time was cancelled due to no one to cover?(FYI i have no idea what customer training is for ELITE) all in all i think it is a good idea but we have no way to tell what they are resetting or how often, sometimes i will get a call but how many times has it been reset and i have not been told about it?????
