sccjr,
Thanks very much for your candor. Please allow me to ask a followup question. Otis, of course, insists that their proprietary equipment is superior, but in their bid offers to use non-prop equipment to meet a price point (while insisting that it's inferior). In recommending that we stick with non-proprietary equipment, is it because of the service issue--not being tied in to a single service provider--or the quality of the equipment?
Thanks,
Bored M
