if otis was one of the cheaper bids and you have a good relationship with the local office the relationship will get better if you award them with a mod. they are the company that has put the time and resources into your building for a long period of time. if you ask what the price would be if you signed a long term maintenance contract (10 or more years) im sure your contract price will go down even further. i do work for otis, though i would say that about any company you had a good relationship with. stick with the devil you know.