This might be the same program I watched on PBS, shows a guy stuck in the elevator over the weekend. If this is the same show it was not the fault of the elevator company sounds more to the security people not doing their job, I don't remember its been a while since I watched it either the guy who was to be monitoring the phones or watching the camera did not do his job. The video says its unavailable on my end too.
With all the redundant safety factors on elevators and the amount of people we safely move a day........stairs are never broke.
