Yeah SB I think this is the same video and is a little dated. I would add I find the fact that the emergency phone going to a security station a little disconcerning and wouldn't trust it at all. At least the system should have a re routing function if no answer to the actual elevator company or directly in the first place. I still would argue to the noise levels of the emergency bell must be scrutinised as well as it appears the lift company performed work over the week end and didn't hear anything. Either way this is a disgrace and gave all of us a bad name irrespective of the fact it wasn't the lift companies fault.
