Home Forums General Discussion INDUSTRY UPDATES Service Software for ind companies

For those of you owning or working for an independent elevator company. What service software do you utilize for service tickets? For example we have been using jobber for a few years now, I know another independent is using service titan. While jobber is better than filling out service ticket by hand, it really lacks in allot of areas. What do you use and how do you like it?

I work for an independent and they use lift keeper. Before I went to work here I was looking at opening my own shop and looked into lift keeper. They are pretty good they do everything. It's not cheap but I think it's worth it now that I've seen it being used

We have been using LiftKeeper since 2019. Simple enough for the field guys to use, and advanced enough to allow transparency through all departments.

Hi, I'm an end-user, a church volunteer, Seattle area. Servicers' standard practice here: leave no work-done report with customer. MCP binder shows a date and technician's initials, and little more . Now,here's a guess: LiftKeeper is spendy. What would it cost to a servicer--and is it a monthly, per seat fee? If i'm right, then maybe my elevator committee could just create our own basic post-visit/work-done form. We'd leave blanks of it in our machine room. [4-stop,1987 DMC-I] Am hoping it would show when our CLC battery, now 4yr old, got changed last.
The service tech could just check boxes on it. It'd be like what you get from an auto repair shop.
What do you think?

What elevator company services your elevator.

Generic paper mcp already have check boxes and blank spaces for extra stuff. just fill in your job specific stuff on a generic mcp and make copies I you have other jobs with the same make model elevator. As for the clc battery my thoughts are change it every year with the pressure test. Is that overkill? Maybe but for $3-4 and 10 mins, why not save a head ache.

Sounds like your company is not doing a great job communicating. It is fair to expect solid communication and good quality record keeping. But you may have to advocate for yourself. Call your company's office and ask them for an update on the clc battery. I check it most every maintenance visit and every time I see a dmc I haven't seen before. Takes me 2 minutes to remove check and put back. If you don't have a soft start, make ABSOLUTELY SURE they are checking the contacts in the motor contactor every maintenance visit as well. Not checking the contactor contacts can let it weld and cause fires and if a sprinklers over your tank flood your building just from the tank heat. If your very lucky youd just loose the motor. Critical item to check those contacts.

I can complete a quality thorough pm visit checking all that, oil level, pretty much everything in 30 minutes if nothing needs fixed. The problem with the check charts is if mechanics just check them off without checking the actual items.

If bad enough, have the company schedule all pm visits so your there and shadow/escort the mechanic next visit and don't let him skip the important items. Sadly we're all people. Even a good company is only as good as the mechanic that shows up.