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#40843 03/18/26 12:46 PM
Joined: Dec 2009
Posts: 628
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addict
addict
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Joined: Dec 2009
Posts: 628
We are consistently getting loss of communication with the DEM and door boards on this unit. Have checked every connection possible, replaced dem board, sent main processor board to Access and they replaced communication chips in it. No avail, it has trapped passengers twice, we have witnessed it while putting calls in to go above the terminal floor and shut down. Looking for any advice, other than of course the mod advice.

Joined: Dec 2015
Posts: 1,760
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ElevatorPractitioner
ElevatorPractitioner
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Joined: Dec 2015
Posts: 1,760
Likes: 11
I would suggest scoping the CAN bus. A likely reason for this would be missing suppressors on any of the contactors. If that was the cause it would be happening right after a run.

Joined: Dec 2009
Posts: 628
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addict
addict
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Joined: Dec 2009
Posts: 628
almost afraid to post this.....we were missing three suppressors. It has been doing fine since the replacement of the suppressors.

Thanks as always IDWT


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